The two graphs depict different information related to complaints about the American bank. The pie chart provides information about the complaint sources, while the bar chart illustrates the time amount to tackle complaints.
Overall, the figure for the public accounted for the largest percentage in the pie chart. In addition, the average time between investigation and action decreased moderately from 2000 to 2004.
In terms of the pie chart, complaints of the public were bigger than the others, at 63%. Smaller rates can be seen in government companies and out of state, at 11% and 10% respectively. Only 8% belonged to the figure for Insurance companies. This is followed by Bank Employees and Media which shared the same rate, each with 3%. Complaints from Others made up the lowest figure, at only 2% in the pie chart.
As for the bar chart, in 2000, the average time to solve complaints began 5 months and Increased to 6 months in 2001, it made up the highest in the bar chart. 4 years later, there was a gradual decrease to 4 months in the average months.
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