Mock Test 15 | General Writing Task 1


You should spend about 20 minutes on this task.


You recently bought a piece of equipment for your kitchen but it did not work. You called the shop but no action was taken. Write a letter to the shop manager. 
In your letter, you should:

• Describe the problem with the equipment
• Explain what happened when you called the shop
• Say what you would like the manager to do

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:




  • 0 words

    Reference answer


    Dear Sir/Madam,

    I am writing to complain about the flour kneader for my mixer that I purchased from your store last week. Initially, your technician set it up for me and it worked perfectly. But when I put the flour and added water into it, it produced noise and stopped working. [Crack IELTS with Rob] I connected the mixer to another power chord but it failed to work. When I added other addons to the mixer it worked fine. So it is clear that the problem is with the flour kneader.

    I immediately called customer service and they promised to send a technician in five days. To my ultimate dismay, the technician never turned up. [Crack IELTS with Rob] After a long wait for five days, I called customer service again. This time I got a harsh reply saying that they are not responsible for the functioning of the product, post purchasing.

    I have a 2-year warranty for this flour kneader. So I would like you to replace it with a new working piece. I would appreciate your reply in this regard. [Crack IELTS with Rob]

    Yours sincerely




Please click the red words below for other Sections in this Mock Test:

Mock Test 24 | Speaking Part 2
Mock Test 24 | Speaking Part 1
Mock Test 24 | Writing Task 2


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