Note: The green words are the answers in the actual exam in some regions (23/06/2022).
The Italics represent the dialogue in the audio of the test.
PART 1 Questions 1 - 10
Questions 1 - 10
Complete the notes below.
Write NO MOẺ THAN TWO WORDS AND/OR A NUMBER for each answer.
Customer Service Request Form
1. Customer name: Michelle Trager
2. Address: 62 Queen Avenue
3. The woman has had the fridge for 10 years
(The woman said she has had it for 9 years and then she changed her answer to 10 years)
4. What time can the man come to fix: arrive after 3.30 pm
(The woman said 2 o'clock, but she needs one and half an hour to pick up her child to school, so she would be available after 3.30 pm)
5. The problem with the fridge: noisy
6. Part of the fridge has been fixed: door was fixed before
7. Problem may be with the fan (not freezer)
8. pay by: cheque (not cash)
(The woman wants to know if she could pay by cash, the man answers "no", but he accepts cheque)
9. Type of customer: new customer (she has never done business with this company)
10. How does the woman know the company: recommended by a neighbour
(Radio is mentioned by the woman, but that is not the right answer)
PART 2 Questions 11 - 20
Questions 11 - 16
Choose the correct letter, A, B or C.
11. Why did Jane choose Tuesday's exhibition
A. not many people in Tuesday
B. offer free entertainment entry, but crowded
C. special class
12. When will the educational-entertain performance be held?
A. on weekend
B. only every evening
C. on every afternoon
13. Where are the historian lovers for the historic fans?
A. famous garden
B. architecture
C. location of an old city (hall building)
14. The distinctive feature of the (cuisine festivals) tent of big barbecue as un-usual that is different from last year?
A. wide range of activities
B. great musicians
C. international cooks
15. Why do people choose to buy tickets in the library?
A. cheaper one with discount
B. receive a lovely book in advance booking
C. more convenient than the city
16. The interesting part of the exhibition that they offer
A. how locomotive engines work
B. people can have dinner inside the old train cabinet
C. famous international chef invited
Questions 17-18
Choose TWO correct letters, A-E.
What TWO things are included in the fancy ticket?
A. Toy
B. educational book for children
C. fee meal on the train
D. guided tour to the museum
E. flag
Questions 19-20
Choose TWO correct letters, A-E.
What TWO things are the Citizens' votes for the most favourite event in the festival?
A. regardless of the voting ages
B. vote by email
C. only local people can vote
D. one person can vote several time
E. voting ends at the midnight on Saturday
PART 3 Questions 21 - 30
Questions 21-30
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
21. Record their date of birth and also their mothers
Findings:
22. social system has many layers
Corporation:
23. two elephants get the food using rope
Flexibility
24. Some elephants move to a new area because there's a lack of rain
Emotions
25. move bones/bodies of another elephant after death
Intelligence
26. their brain weight is high in comparison with that of their body
27. how they walk obvious change
28. older male makes a better partner, ole female recognise danger
29. how they smell-difficult to study in the wild
30. next to test how sensitive one to another
PART 4 Questions 31 - 40
Questions 31 - 40
Complete the notes below.
Write NO MORE THAN TWO WORDS for each answer.
Reasons:
31. absence is sometimes caused by factors in gender
(Like females have to take care of their children)
32. it is also a result of the employees' attitude
33. the culture of certain companies leads to the high absence rate
Outcomes:
34. industry higher than office
35. need a larger size of the workforce to make up the missed work
36. sometimes it is also caused by external factors
(the boss ask for work extra time, which should have been done)
37. reduce the groups' efficiency of work
38. result in a larger financial loss
39. it brings more benefits to both the individual and the organisations if the absence rate is controlled
40. companies can dismiss the people who keep doing
